 Posted: Tue Sep 13, 2011 4:42 am |
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| Tim |
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| Joined: 11 Feb 2008 |
| Posts: 61 |
| Location: Canberra ACT, Australia |
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| Dear All!
I've been having an ongoing battle between EASE and Adobe for some time. If I'm working in EASE and open a PDF document in another window with the latest 'Adobe Reader X' I end up with an error in EASE which forces me to close the applications and reload EASE before it will work again as normal.
The error message states "EASE Main Module has encountered a problem and needs to close. We are sorry for the inconvenience" followed by the usual... tell Microsoft about this problem etc...
I'm running EASE v4.3.9.75 and Adobe Reader X is causing the problem. Adobe Acrobat 6.0 doesn't seem to create these errors.
OS is WinXP-Pro SP3
Has anyone else come up with this problem?
Is there a known fix that will help remove the problem?
Any information would be greatly appreciated.
Regards |
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Tim Kuschel
GUZ BOX design + audio |
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| Posted: Mon Sep 19, 2011 12:10 pm |
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| Pitek |
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| Joined: 08 Oct 2007 |
| Posts: 2 |
| Location: Olsztyn, Poland |
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| Hi Everybody!
after launching Adobe Reader X my Ease usually crashes too. I've got the same config. Any help makes me happy 
Regs,
Piotr |
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| Posted: Tue Sep 20, 2011 4:48 pm |
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| Jim Mobley |
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| Joined: 27 Jul 2005 |
| Posts: 134 |
| Location: Foothill Ranch, California, USA |
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_________________
Best regards,
Jim Mobley
Sr. Application Engineer
Renkus-Heinz, Inc.
19201 Cook St.
Foothill Ranch, CA 92610 USA
TEL: +1-949-588-9997
FAX: +1-949-588-9514
www.renkus-heinz.com
mailto:jim@renkus-heinz.com |
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| Posted: Tue Sep 20, 2011 9:48 pm |
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| Tim |
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| Joined: 11 Feb 2008 |
| Posts: 61 |
| Location: Canberra ACT, Australia |
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| Thanks Jim!
Unfortunately, no success here either!
I have used the default settings of the EASE Cleaning Wizard - top three check-boxes.
I have ended up with the same error message. Would it help it I sent the contents of the error message - this is the data the computer wants to send to Microsoft?
Regards |
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Tim Kuschel
GUZ BOX design + audio |
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| Posted: Tue Sep 20, 2011 9:57 pm |
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| Jim Mobley |
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| Joined: 27 Jul 2005 |
| Posts: 134 |
| Location: Foothill Ranch, California, USA |
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| Hi Tim,
Please send me a status report.
Here's how to create an EASE status report:
1) Start EASE and select Help > Create Status Report, save the report to your desktop.
2) When it offers to "Mail information automatically to ADA now?" click no.
3) Please attach the file, Ease40Info.zip to an e-mail back to me at Renkus-Heinz, don't try to post to the forum.
Thanks. This will help me sort out your problem. |
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_________________
Best regards,
Jim Mobley
Sr. Application Engineer
Renkus-Heinz, Inc.
19201 Cook St.
Foothill Ranch, CA 92610 USA
TEL: +1-949-588-9997
FAX: +1-949-588-9514
www.renkus-heinz.com
mailto:jim@renkus-heinz.com |
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| Posted: Tue Sep 20, 2011 9:59 pm |
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| Pitek |
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| Joined: 08 Oct 2007 |
| Posts: 2 |
| Location: Olsztyn, Poland |
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| Wow, it looks quite stable now. Over 10 pdf files and no crash
I've used three default checkboxes and "Delete EASE OpenGL Settings".
Thank you Jim!!! |
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| Posted: Tue Sep 20, 2011 10:11 pm |
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| Tim |
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| Joined: 11 Feb 2008 |
| Posts: 61 |
| Location: Canberra ACT, Australia |
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| Thanks Jim!
Status Report sent as requested.
Regards |
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_________________
Tim Kuschel
GUZ BOX design + audio |
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